Sunday, May 20, 2007

The life cycle of a new profession

Web analytics seems pretty secure right now as a profession, with emphasis on "seems". I wonder if anyone else, besides me, has doubts.

I've been lucky enough to be intimately involved in the births of five different professional categories, over the years. Two of them "stuck" and three ended up as professional footnotes.

I also have been lucky enough to have had a lot of organizational development coursework in school, and to have had jobs that placed me within earshot of some fairly famous CEOs, boards of directors, O.D. researchers, creative geniuses, business gurus, and O.D. gurus. I didn't appreciate at the time how lucky I was to be sitting across the table from people like ... ah, no name dropping. Sorry.

And, finally, I have been lucky enough to have had some superb professional opportunities lately that have caused me to think long and hard about professional growth, both personal and, well, for the profession.

Here, based on my vast experience and knowledge, is my private mental list of signs of a startup professional specialty that is beginning to run hot. Some are essential for a profession to thrive but others contribute to an eventual fade to an interest area.

  1. Increasing numbers of press articles and the beginning of awareness of the field, on the part of laypeople. For example, our parents now "get" what we do to the point of wanting to explaining it to their friends.
  2. In the press coverage, a perception that [profession] is new, exciting, and possibly the source of business miracles ... and that it's pretty easy and simple.
  3. CEO's saying "we are focusing on this" with, between the lines, "this will rescue us"
  4. Quick expansion of, or establishment of, internal staffs to do whatever the profession is supposed to do. Accompanying this may be a senior executive who has decided to head it up, and who is likely to not know much about it except that it's cool, essential, or whatever.
  5. A very small number of companies that really and truly are building amazing internal capabilities ... usually quietly
  6. New names for existing methodologies and models, and wide ignorance of the fact that these are, really, just new names for proven stuff
  7. A lot of recruitment action and job hopping among the established professionals
  8. A glut of job postings in general
  9. People with perfectly good "other" jobs thinking that the field looks lots more interesting and profitable and fun than what they do now, wanting to switch careers
  10. Ditto for people in grad schools
  11. Academic people thinking that the field is a source of funding, starting courses and maybe even institutes and "centers"
  12. Established consultants thinking that now's the time to jump from being excellent to being a guru ... or a mogul
  13. A very small group of true profession-builders
  14. Hero worship of the gurus, moguls, or profession-builders, most evident at conferences
  15. Established publishers thinking now's the time to bring out the definitive book, followed later by trying to bring out a book with a new angle, either a compatible or a diverging one
  16. The startup of a professional association followed later by a 2nd competing one
  17. Talk about professional certification, followed later by talk about grandfathering for said certification
  18. National or international meetings where the same people seem to always be the speakers and where attendees focus on (and post photos of etc) the people and cool events as much as the information. (The phenomenon of the same people always being the speakers is a fascinating phenom worthy of its own list of bullet points!)
  19. Vendors coming out of the woodwork, followed by waves of shakeouts (this, too, is very complicated and interesting and a major topic in org dev and biz studies)
  20. Vendors bringing out new features without repairing the old ones, including before their own tech support or documentation are ready
  21. Vendors starting their own pseudo-academic institutes
  22. Much of the above happening during a period of economic expansion, when organizations can be open to having unproven entities around.
  23. When the tolerance for unproven entities starts to wane due to economic tightening, the profession heats up further for a while, but this time it's a different kind of heat - it's under pressure. There will be an urgency to prove or differentiate in order to be allowed to persist. Most of the above points will become pressure-driven rather than opportunity-driven.

At the top of the list I used the phrase "beginning to run hot." The metaphor feels right to me. When you have a machine or a organism that speeds up and generates heat, you're in a process that can have a good or a bad ending. There are a few things along that way that influence the outcome, in my humble opinion, and I will follow up on this topic later.

Sunday, May 06, 2007

Google Analytics vs WebTrends, flip side

On the other hand, it's obvious that GA has some strong points. Aside from the obvious wonderful geography graphic and the more comprehensive conversion stats (better stats, in more reports), I'd add:
  1. Cool dashboard-like indicators (but the length of the list is limited)
  2. There is a Print-Report function. With WebTrends, reports are always cut off on the right side.
  3. Exit rates per page (very simple to get FROM WebTrends but you can't get it IN WebTrends)
  4. Pageviews per visit statistic along with page views and visits stats.
  5. Goal Conversions
  6. "Absolute Unique Visitors" is, I believe, more accurate than WebTrends'. It looks like each visitor is counted only once in these stats, either as a first-timer OR as a returner, even if the visitor had multiple visits during the reporting period.
  7. Help Cards are clearer and they don't fall back on using the term to define the term.
  8. New vs Returning report is better.
  9. Nice drilldowns on individual referrers - data over time, to-date lifetime value, cross-segment performance i.e. broken down further by browser, campaign, keyword, content, geography, and something called "visitor type."
  10. Campaign reports that include cost per click!
  11. A/B testing
  12. A drilldown based on the directory path! (we've talked about that in these forums a lot and it's impossible to get in WT without a lot of coding)